Server : Apache System : Linux indy02.toastserver.com 3.10.0-962.3.2.lve1.5.85.el7.x86_64 #1 SMP Thu Apr 18 15:18:36 UTC 2024 x86_64 User : palandch ( 1163) PHP Version : 7.1.33 Disable Function : NONE Directory :  /var/softaculous/helpdezk/

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1. Timezone : America/Newyork
2. Dump the sql by command : mysqldump --routines -u root -pmysql helpdezk14 > helpdezk.sql
3. Vendor has asked to keep min requirement PHP 7.0 and MYSQL version 5.6. Check here
https://github.com/albandes/helpdezk/issues/62#issuecomment-577118916
4. Remove DEFINER=`root`@`localhost` from sql. It is added post installation